Mediation is a voluntary, confidential process in which a neutral third party — the mediator — facilitates structured negotiations between disputing parties to help them reach a mutually acceptable resolution. Unlike arbitration or litigation, the mediator does not impose a decision; the parties retain full control over the outcome.

What is Culturally Matched Mediation™?

Culturally Matched Mediation™ is IMADRI's proprietary approach that pairs each party with a culturally and linguistically aligned team member — a translator and a cultural liaison — alongside the lead mediator. This five-role Bridge Team model ensures that cultural nuances, communication styles, and underlying interests are accurately understood and respected throughout the process.

How much does mediation cost?

Mediation costs vary by jurisdiction and dispute complexity. In the United States, senior commercial mediators charge $350–$1,000 per hour. In the UK, day rates range from £750 to £2,750 depending on dispute value. IMADRI offers transparent, proportionate fee structures tailored to each matter. Contact us for a fee estimate.

Can mediation be conducted online?

Yes. IMADRI conducts mediations via Zoom and other secure video platforms, as well as in-person at over 60 locations globally and at mutually agreed venues. Online mediation is particularly effective for cross-border disputes where parties are in different countries.

What types of disputes does IMADRI handle?

IMADRI handles international commercial disputes, cross-border family matters, business partnership disputes, employment conflicts, humanitarian mediation for conflict-affected families, and online dispute resolution. IMADRI does not provide legal representation or legal advice.

IMADRIInternational Mediation & ADR Institute

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India

MumbaiNew DelhiBengaluru

Regulatory Body: Mediation Council of India (established under the Mediation Act 2023); Ministry of Law and Justice

ADR Landscape Overview

India has a rapidly growing ADR ecosystem anchored by the Arbitration and Conciliation Act (1996, amended 2019) and the Mediation Act (2023), which established a statutory framework for mediation for the first time. India is home to one of the world's largest diaspora communities and is a critical hub for US-India commercial and cross-border family disputes. The Indian diaspora in the United States — estimated at over 4.4 million — represents a significant client segment for IMADRI's culturally matched services.

Key Resources

Associations, Training & Regulations

Association

Mediation Council of India

Statutory body established under the Mediation Act 2023 to promote and regulate mediation in India. Responsible for registration of mediators and mediation service providers.

Training

Indian Institute of Arbitration & Mediation (IIAM)

Leading ADR institution in India offering mediation training, certification, and dispute resolution services. Recognized by the Ministry of Law and Justice.

Association

SAMA (Settlement and Mediation Agency)

India's first online dispute resolution platform, accredited by the Ministry of Electronics and Information Technology. Specialises in commercial and consumer disputes.

Regulation

Mediation Act 2023

India's landmark legislation establishing a statutory framework for mediation, including pre-litigation mediation, online mediation, and enforcement of mediated settlement agreements.

Training

ICICI Centre for Soft Skills & Mediation

Provides mediation training and certification programs aligned with the Mediation Act 2023 standards for Indian practitioners.

Certification

International Mediation Institute (IMI) — India Chapter

IMI Certified Mediators in India are recognised internationally. The IMI credential is the standard IMADRI recommends for cross-border US-India practice.

IMADRI in India

IMADRI serves the US-India commercial corridor and the Indian diaspora community in the United States. Virtual sessions are available for clients across all Indian cities. In-person sessions can be arranged in Mumbai, New Delhi, and Bengaluru through IMADRI's partner network. Hindi and English are both supported. India's Mediation Act 2023 makes mediated settlement agreements enforceable as court decrees, providing strong legal backing for IMADRI-facilitated resolutions.

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